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Frequently Asked Questions

  1. Why is York Region introducing a Multi-unit Residential Toilet Rebate program?
  2. Who is eligible to participate in the Multi-unit Residential Toilet Rebate Program?
  3. How much is the rebate?
  4. Is there a limit on how many toilet rebates per multi-unit residential building?
  5. Why doesn't York Region offer rebates on six-litre toilets?
  6. Will York Region really inspect installed toilets?
  7. Why does York Region inspect toilets?
  8. May I receive a rebate if I purchase my toilet through a plumber/contractor?
  9. How long until I receive my rebate cheque?
  10. How do I dispose of my used toilet(s)?
  11. Is there a residential toilet rebate program?

 

Q1. Why is York Region introducing a Multi-unit Residential Toilet Rebate Program?

Inefficient toilets can waste thousands of litres of water each year. y switching to an eligible, water-efficient toilet (4.8 litres or less) you will effectively reduce water-use in your building, minimize your environmental footprint and save money on your water bill. For a complete list of eligible models click here.

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Q2. Who is eligible to participate in the Multi-unit Residential Toilet Rebate Program?

To be eligible to participate in the program, you must own or operate an existing multi-unit residential building in York Region and meet the following eligibility requirements:

  • All eligible toilets purchased must be selected from the list of eligible makes and models for businesses and installed in York Region.
  • All eligible toilets must have been purchased on or after January 1, 2011.

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Q3. How much is the rebate?

The program provides $75 rebates to property owners who replace inefficient toilets with new, eligible WaterSense® labelled HET toilets that flush with 4.8 litres or less.

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Q4. Is there a limit on how many toilet rebates per multi-unit residence?

No, there is no limit to the number of toilet rebates per multi-unit residential building.  The toilet(s) must be installed on the premise and inspections will be conduced to ensure the toilet(s) are installed on the premise.

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Q5. Why doesn't York Region offer rebates on six-litre toilets?

Six-litre toilets are currently offered by the Building Code. York Region decided to adopt the WaterSense® guideline for eligible toilets as an incentive for property owners of multi-unit residential buildings in York Region to purchase the most proven water-saving toilets available. For more information on these guidelines please click here.

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Q6. Will York Region really inspect installed toilets?

Yes, applicants must allow for an inspection of the installed toilets in order to receive a rebate.

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Q7. Why does York Region inspect toilets?

We perform inspections to confirm that rebates were given for eligible toilets that were installed and, thus, saving water in York Region. This will help verify the water saved and success of the program. Inspections will also help us to evaluate customer satisfaction which will improve the program.

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Q8. May I receive a rebate if I purchase my toilet through a plumber/contractor? 

Yes, you can still receive a rebate if you purchase an eligible toilet through a plumbing contractor. Ask your plumber/contractor to ensure the make and model of the toilet purchased and installed is clearly stated on the receipt along with the company or contractor's name and contact information. If the make and model is not clearly stated on the receipt, there will be a delay in processing your application and your application may not meet the terms and conditions of the program.

Please note: Plumbers/Contractors may not apply for rebates on their clients behalf.

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Q9. How long until I receive my rebate cheque?

The rebate cheque will take approximately eight to 10 weeks upon receipt of completed application. You can check the status of your rebate online or via telephone. Please allow four weeks for mail-in rebate forms to be received before checking the status. 

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Q10. How do I dispose of my used toilet?

Applicants are responsible for arranging the proper method of disposal for the used toilet(s).

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Q11. Is there a residential toilet rebate program?

Yes. York Region offers a $75 rebate to single-family homeowners who replace their toilets with more water-efficient models on our list of eligible fixtures. For more information on this program please click here.

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