Q1: How many toilet rebates per household?
A: A single family home owner in York Region can receive up to two rebates for eligible toilets purchased on or before April 30, 2013 and installed in their residence. This includes any rebates received during 2008 instant rebate toilet sales events. For a complete list of terms and conditions please click here.
Q2: Why doesn't York Region offer rebates on six litre toilets?
A: Six litre toilets are currently required by the Building Code. York Region decided to adopt the WaterSense® guideline for eligible toilets as an incentive for York Region residents to purchase the most proven water-saving toilets available. For more information on the selection guidelines please click here.
Q3: Will York Region really inspect installed toilets?
A: Yes, York Region will randomly inspect approximately 10 per cent of all toilets installed for which a rebate was issued. If you are randomly chosen for an inspection we will call to set up an appointment.
Q4: Why does York Region inspect toilets?
A: We perform inspections to verify that rebates were given for eligible toilets that were installed, and thus saving water, in York Region. This will help verify the water saved and success of the program. Inspections will also help us to evaluate customer satisfaction which will improve the program.
Q5: As a retailer in York Region, how can I promote the program?
A: If you would like more information and in-store promotional materials, please email us with your request and we will contact you with further details.
Q6: Do I have to buy the toilet(s) at a participating retailer?
A: A variety of York Region retailers are participating in this program by displaying promotional materials in their store and sharing information about their product numbers for each eligible toilet they sell (the number shown on their sales receipt). Providing this information will help York Region to provide timely rebate cheques. You may purchase an eligible toilet from another retailer, however, the make and model number of the toilet must be clearly stated on the receipt. Without it, there will be a delay in processing your application.
Q7: Can I receive a rebate if I purchase my toilet through a plumbing contractor?
A: Yes you can still receive a rebate if you purchase an eligible toilet through a plumbing contractor. Ask your contractor to ensure the make and model of the toilet purchased and installed is clearly stated on the receipt along with the company or contractors name and contact information. If the make and model is not clearly stated on the receipt, there will be a delay in processing your application. Contractors may not apply for rebates on their clients behalf.
Q8: How long until I receive my rebate cheque?
A: The rebate cheque will take approximately 10 to 12 weeks. You can check the status of your rebate application online or via telephone. Please allow 4 weeks for mail-in rebate forms to be received before checking the status.
Q9: How do I dispose of my used toilet?
A: If you are having your toilet replaced by a professional installer, ask if he/she will take the toilet away as part of the service. Toilets can be disposed of, for a fee, at the Region's Waste Transfer Station & Household Hazardous Waste Depot in Georgina and at the McCleary Court Community Environmental Centre. Please note that at this time, toilets brought to these facilities will be treated as garbage.
You can also check with your local municipality regarding the curbside collection of toilets in your area.
Q10: Can I recycle my used toilet?
A: At this time there are no local end markets to process and recycle used toilets. York Region Waste Management staff are currently researching the possibility of recycling used toilets and establishing an end market to receive these materials in the future.